Last Updated: May 29, 2026
Belava, LLC (“Belava,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or making purchases through www.belava.com (the “Site”).
This Privacy Policy describes how we collect, use, disclose, store, and protect your information when you use our Site, communicate with us, create an account, place an order, subscribe to marketing communications, or otherwise interact with our business.
By using our Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
When you place an order, create an account, subscribe to marketing communications, submit a contact form, or otherwise interact with us, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Company or salon name
- Payment information
- Account information
- Customer support communications
- Information submitted through forms, live chat, support requests, surveys, reviews, or other communications
- Any other information you voluntarily provide
B. Automatically Collected Information
We may also automatically collect certain information when you visit our Site, including:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Pages visited
- Website activity and browsing behavior
- Cookie identifiers and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer service and support
- Communicate regarding purchases, shipments, and inquiries
- Improve our products, services, and website functionality
- Personalize user experiences
- Analyze website traffic and performance
- Detect fraud and maintain security
- Comply with legal obligations
- Send promotional communications where permitted by law
3. Cookies and Tracking Technologies
Our Site uses cookies, pixels, analytics tools, and similar technologies to improve website functionality, analyze traffic, personalize user experiences, and support advertising and marketing efforts.
These technologies may:
- Remember user preferences
- Maintain shopping cart functionality
- Analyze website traffic and browsing behavior
- Measure advertising performance
- Personalize content and advertisements
- Help improve our products, services, and customer experience
We may use cookies and tracking technologies provided by analytics providers, advertising networks, social media platforms, customer communication tools, and marketing service providers to better understand how visitors interact with our Site and to deliver relevant content and advertising.
These technologies may collect information regarding interactions with our Site, advertisements, and communications.
You may disable cookies through your browser settings; however, certain portions of the Site may not function properly if cookies are disabled.
4. How We Share Information
We do not sell personal information for monetary compensation.
We may share information with trusted third-party service providers that assist us in operating our business, including providers that support:
- Ecommerce operations
- Payment processing
- Shipping and logistics
- Customer support and live chat services
- Form submissions and customer communications
- Email and SMS marketing communications
- Analytics and website performance
- Advertising and marketing services
- Fraud prevention and security
These providers may process information only as reasonably necessary to perform services on our behalf.
We may also disclose information:
- To comply with legal obligations or lawful requests
- To protect our rights, customers, employees, or property
- To investigate fraud or security concerns
- In connection with a merger, acquisition, restructuring, or sale of assets
5. Payment Information
Payments are processed through secure third-party payment processors. Belava does not store complete credit card or payment card information on our servers unless required for authorized business or security purposes.
Our website uses SSL (Secure Socket Layer) and HTTPS encryption technologies designed to help protect sensitive information transmitted online.
6. Marketing Communications
If you opt in to receive promotional communications, we may send you emails regarding:
- Product announcements
- Promotions and sales
- Company updates
- Industry news
- Educational content
You may unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly
Even if you opt out of marketing communications, we may still send transactional or service-related communications regarding orders, accounts, or customer service matters.
7. SMS and Telephone Communications
By providing your phone number to Belava, you consent to receive communications related to:
- Orders and shipments
- Customer support
- Scheduling and service communications
- Marketing or promotional messages where permitted by law
Communications may occur through telephone calls, SMS/text messaging, or other electronic communication platforms.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of marketing text communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.
Consent to receive marketing text messages is not required as a condition of purchase.
For Canadian customers, Belava will only send commercial electronic messages where permitted under applicable Canadian anti-spam laws (CASL), including where consent has been provided or otherwise permitted by law.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Maintain business and financial records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the type of information and legal requirements.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have certain rights under California privacy laws, including the right to:
- Know what personal information we collect
- Request access to personal information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of certain data sharing activities
- Limit the use of certain sensitive personal information where applicable
- Not receive discriminatory treatment for exercising privacy rights
To exercise your rights, please contact us using the information provided below.
We will take reasonable steps to verify your identity before processing certain requests.
11. Canadian Privacy Rights
If you are a resident of Canada, your personal information is handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL), where applicable.
Canadian customers may:
- Request access to personal information
- Request corrections to inaccurate information
- Withdraw consent for certain marketing communications
- Request additional information regarding our privacy practices
By using our Site or providing information to us, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.
Canadian users may unsubscribe from promotional emails or marketing communications at any time using the unsubscribe link included in such communications or by contacting us directly.
12. Do Not Track Signals
Some web browsers may transmit “Do Not Track” signals to websites. Because there is not yet a universally accepted standard for responding to these signals, our Site may not currently respond to them.
13. Third-Party Websites
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
14. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that information has been collected from a child under 13, we will take appropriate steps to delete such information.
15. International Users
If you access our Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
By using our Site, you consent to such transfer and processing.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal obligations, or operational requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Belava, LLC
Website: www.belava.com
Email: support@belava.com