Shipping. All Belava’s shipping terms are subject to a lead time appropriate to individual Product, and are detailed under specific Product description.
We do not process/ship orders of Products on weekends. Please allow sufficient time for your order to be processed and delivered to you.
We use FedEx Services for all shipments of orders within the continental USA. Standard delivery time is 4-7 business days (please keep in mind that it takes 24 hours to process your order).
For Customers in Alaska in Puerto Rico, we ship via US Postal Services. Standard delivery time is 7-10 business days. Belava does not ship its Products to Hawaii or Canada. Please contact us for information on our local distributors within Hawaii and Canada.
For Customers outside of USA please contact us for ordering/shipping information.
Belava does not ship to P.O. Box addresses. Please make sure the shipping address you provide is a complete and accurate street address to avoid delays in shipping.
For the shipping to residential addresses Belava charges applicable fees instated by FedEx or other transportation companies Belava contracts for the deliveries. Additional shipping charges such as restricted access, limited access, lift gate truck fee may apply to Customers’ order. Belava reserves rights to adjust the Products shipping cost for any additional charges imposed by carrier at the time of delivery and be reimbursed for any surcharges paid by Belava to the carrier on behalf of Customers.
Belava ships its equipment and furniture palletized via “best way” to ensure safe and cost reasonable delivery; standard delivery time 5-6 weeks from the time of order, but might varies by product ordered and its destination. Please refer to an individual Products description for the specific terms of the delivery. For the shipment of the equipment and furniture Belava will contact Customers via e-mail and telephone with the Shipping Notification, containing shipping details and instructions. Belava requests all transportation companies to provide a courtesy call to a Customer to schedule delivery appointment. Transportation companies provide only an estimate of a time for delivery and reserve the right to diverge from such estimates. Please be advised to contact the shipper’s dispatcher at the phone number provided in Belava’s Shipment Notification to obtain more accurate information about delivery day and time.
Risk of Loss. Belava ships its Products Free On Board shipping terms (“FOB”) Belava’s warehouse, arranging the Products delivery for the Customers. Belava uses third party shipping and forwarding companies to contract with them on behalf of the Customers for the Products delivery.
Inspect Shipment Before Signing off the delivery. All Belava products leave our warehouse in excellent working condition. To ensure that you are receiving your complete order and in acceptable condition, the National Claims Council Regulations specify that the customer receiving the order must inspect, examine and inventory the shipment as it is unloaded. If product or boxes are delivered damaged please make sure to document the damages or loss, take pictures of the shipment in the presence of the shipper’s representative and obtain driver’s or shipper’s representative signature. We recommend for you to file a claim within 24 hours of delivery by calling the transportation company. We will make every reasonable effort to assist you in filing and processing your claim, provided all necessary steps were taken as recommended above.
If you feel a part of your order is missing, document the product and quantity missing, and contact Belava within 24 hours, either via telephone at 818-708-7131, or via e-mail at email@example.com. Please be sure to check quantities against the packing slip and your invoice at the time of receipt, ascertaining that the missed product is not the result of loss during shipping.
Warranty/Limitation of Liability on Equipment and Furniture. In order for your warranty to be activated please prepare for inspecting product at the time of the delivery (not outer packaging) actual product inside of the box. We urge you to please do not sign delivery documents or release driver without proper inspection of the product. If you are unable to inspect inner contents of the shipment at the time of delivery, please stipulate in writing on the delivery receipt (driver's copy and your copy) "Possible Concealed Damage" before signing.
Please make sure to follow below steps at the time of delivery:
- Unwrap the pallets
- Unpack the product in the presence of the driver
- Inspect all merchandise for any damages in the presence of the driver
- Sing-off delivery documents ONLY if product is received in good condition and there are no shortage
- In case of the shortage or any damages, please stipulate in writing on the delivery receipt (driver's copy and your copy) before signing
- Please make sure to retain your own copy of the delivery receipt in order for manufacture warranty be activated
- Please email us same day delivery receipt in order for manufacturer warranty to be activated
If equipment is to be received by receiving department or someone else other than yourself please make sure to instruct them to properly follow all necessary steps before signing delivery receipt.
Person who is authorized must be present at the time of the delivery to sign off shipment documents ONLY if product is received in good condition and there is no shortage or any damages. In case of shortage or damages, please stipulate in writing on the delivery receipt (driver's copy and your copy before singing. If they are unable to inspect inner contents of the shipment at the time of delivery, please have them to stipulate in writing on the delivery receipt (driver's copy and your copy) "Possible Concealed Damage" before signing.