Belava Shipping Terms

Order Processing & Lead Times

All Belava shipping terms are subject to lead times specific to each product. Refer to individual product descriptions or click here for lead time

Within the Continental USA: FedEx services; standard delivery time 4–7 business days (processing may take up to 24 hours).
Alaska & Puerto Rico: Shipments via USPS; standard delivery 7–10 business days. Contact us for details.
International Customers: Please contact us for ordering and shipping information.
P.O. Box Addresses: Belava does not ship to P.O. Boxes. Please provide a complete street address.

Shipping to residential addresses may include additional fees charged by carriers (FedEx, UPS, or other contracted carriers), such as limited access, or restricted access.
Belava reserves the right to adjust shipping costs for any surcharges imposed by the carrier and to be reimbursed for any fees paid on behalf of the customer.

All furniture and larger equipment ship palletized via “best way” to ensure safe and cost-effective delivery. Standard delivery for most chairs and equipment is 5–6 weeks from order placement, but some items may take 8–9 weeks or 12–14 weeks depending on the product and size of the order. These estimates include order processing, production, scheduling with the carrier, and transit.
Shipments are delivered via LTL freight with curbside delivery only (delivery to curb, driveway, or as close as the carrier can access). Inside delivery is not provided.
Belava will contact customers with a Shipping Notification via email, including shipment details and instructions. Carriers may provide an estimated delivery window but reserve the right to adjust schedules. Customers are encouraged to contact the carrier directly for more precise timing.

Belava ships its products FOB Belava’s warehouse, arranging delivery for the customer via third-party carriers.
Title and risk of loss pass to the customer upon delivery to the carrier. If Belava uses its own freight or vehicles, risk passes upon delivery to the customer’s designated location.

Step	LTL / Furniture & Equipment	Small Package (UPS, FedEx, USPS)
Pre-delivery scheduling	Carrier will contact you to schedule delivery; may provide an estimated window.	Packages are shipped with tracking; delivery dates estimated by carrier.
Delivery day	Delivered to curb/driveway only; driver may use a tailgate lift. No inside placement.	Delivered to the shipping address; may require signature depending on carrier.
Inspection	Inspect shipment in driver’s presence. Check pallets, boxes, and product surfaces for damage.	Inspect immediately upon receipt. Look for crushed boxes, tears, or visible damage.
Documenting damage	Note any visible damage on delivery receipt (driver’s copy and your copy). If inner contents cannot be checked, write: “Subject to Inspection — Possible Concealed Damage.”	Take photos of damaged packaging or products. Contact Belava immediately with details to start claim.
Signing receipt	Sign only if shipment is complete and undamaged.	Sign only if shipment is complete and undamaged; otherwise note damage and contact Belava.
After delivery	Keep all packaging until claims are resolved. Email delivery receipt to Belava for warranty activation.	Keep damaged product and packaging until claim resolved. Email photos and report to Belava immediately.

Manufacturer warranty is activated only for furniture and large equipment shipped via LTL.
Follow the inspection steps above to ensure warranty coverage.
If delivery is handled by someone else (e.g., receiving department), ensure they follow all inspection and documentation steps before signing the delivery receipt.