Shipping Policy

All Belava shipping terms are subject to a lead time appropriate to each product, as detailed under specific product descriptions.

• We do not process or ship orders on weekends. Please allow sufficient time for your order to be processed and delivered.
• Belava uses trusted third-party carriers to ensure safe, efficient delivery. Orders are carefully inspected before leaving our warehouse.
• We do not ship to P.O. Boxes. Please provide a complete street address to avoid delays.

All Belava chairs and furniture items ship via LTL Freight with Curbside Delivery only (to your curb, driveway, or the nearest accessible point). Carriers do not provide inside delivery, unpacking, assembly, or placement inside your home or business.

You (or someone you designate) must be present at delivery to inspect the shipment before signing. Any visible damage or shortage must be noted on the delivery receipt. Failure to do so may limit your ability to file a claim.

• Standard delivery for most chairs and equipment is 5–6 weeks from order placement.
• Some items may require 8–9 weeks or 12–14 weeks, depending on product type and order size.
• Delivery is curbside only. Inside delivery is not provided.
• Belava will provide a Shipping Notification via email and phone with shipment details.
• Freight carriers provide estimated delivery windows but may adjust schedules. Customers should contact the carrier directly for updates.

• Deliveries to residential addresses may include additional fees imposed by the carrier (e.g., limited or restricted access, liftgate service).
• Belava reserves the right to adjust shipping costs to reflect carrier surcharges. Customers are responsible for reimbursing any fees paid on their behalf.

Before placing your order, confirm that your chair or furniture will fit through all access points into its intended location:

• Can the delivery truck access your street or driveway?
• Will the item fit through doorways, hallways, and stairways?
• Is your room prepared for the product?
• For buildings with elevators, measure:

Important: If delivery is refused or unsuccessful because the product cannot fit, or no one is available at the scheduled delivery time, the customer is responsible for all return shipping and handling costs, plus up to a 20% restocking fee per Belava’s return policy.

All visible damage must be noted on the delivery receipt before signing.

• “LTL”= Less-Than-Truckload Freight (your shipment may share space with other orders).
• Curbside delivery means delivery to the curb or driveway only. Carriers do not carry items inside or navigate stairs.
• You (or an authorized receiver) must receive, unload, inspect, and move the product to its final location.

To ensure a smooth claims process and activate warranty:

1. Be present during delivery.
2. Inspect all packaging and merchandise before signing.
3. Document visible damage on the delivery receipt (driver’s copy and yours). Example: “Box torn and corner crushed.”
4. If inner contents cannot be inspected immediately, write: “Subject to Inspection — Possible Concealed Damage.”
5. Sign the delivery receipt only after noting any damage or shortages.
6. Email a copy of your receipt to sales@belava.com on the day of delivery.
7. Report missing or damaged items to Belava within 24 hours at 818-708-7131 or sales@belava.com.

Important: Claims may be denied if damage or shortages are not documented. Take clear photos of all items and packaging before discarding anything.

• Have helpers and moving equipment ready (dollies, straps, blankets).

• Clear pathways from curb to final location.

• Take photos before and after opening boxes.

• Keep all packaging until any claims are fully resolved.

• Report any damage or missing items within 24 hours.

Manufacturer warranty for furniture and large equipment is activated only for LTL shipments.
To ensure coverage:

• Follow all inspection and documentation steps.

• If a third party receives the delivery, ensure they follow the same process before signing.

Smaller items are shipped via UPS, FedEx, or USPS. Delivery typically takes 2–7 business days after leaving our warehouse.

No adult signature is required. You may leave instructions for the driver (e.g., “Leave by side gate”).

Inspect items upon receipt and report any transit damage within 24 hours to support@belava.com. Belava will assist with filing a claim with the carrier.

All shipments are FOB Belava warehouse:

• Title and risk of loss pass to the customer once the carrier takes possession.

• Belava is not responsible for damage, loss, or delays in transit.

• For Belava-delivered orders (via our own vehicles), risk passes upon delivery to the designated location

Belava reserves the right to update or modify these shipping terms at any time without prior notice. All deliveries are subject to carrier schedules, limitations, and availability.